Privacy policy

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


We recognise the importance of protecting your personal information (Personal Information). We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy relates to the collection and use of Personal Information you may supply to us through your conduct on the Site.

By using the Site, you consent and agree to this Privacy Policy.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy from time to time. You should review this Privacy Policy periodically to ensure you are updated on any changes to the policy.

This Privacy Policy applies in relation to all communications with us, including services provided, transactions and calls received. We collect and hold Personal Information in order to perform our business requirements. If you cannot or will not provide us with Personal Information, you may not be able to use our services to the fullest extent.

Collecting Personal Information

We only collect customer information that is necessary for us to do what we do. This enables us to process your order.

In the course of using the Site, we may collect your Personal Information such as:

contact information such as your name and address, telephone numbers and email address; 
financial information, including bank account details and credit card details; 
proof of age identification.

In addition, we may collect and hold the following credit information, including:
identification information – name, date of birth, current or previous address, driver’s license's number; 

type and amount of credit sought; 

trade references – name of entity, ABN, contact name, telephone number, fax number, email, years trading with you; 

and consumer credit liability information- name of credit provider, type of consumer credit, details of the consumer credit provided.

We may also collect the following information for marketing purposes and to improve the functionality of the Site: 

the date and time of your visit to the Site;
the pages viewed and information downloaded; 
purchase history and preference data; 
the previous sites visited; 
and the type of browser used.

This information helps us in our ongoing efforts to improve the Site and to make informed decisions when providing information on items you may wish to know about.

To Whom Do We Disclose Your Personal Information?

We may disclose your Personal Information to third parties but only on a needs basis. These third parties may include:

Our technicians, consultants or contractors;

marketing providers and promotional agencies;

our related entities;

our professional advisers;

credit reporting agencies.

When we disclose your Personal Information with a third party, we will generally require the third party to handle your Personal Information in accordance this policy. Please note that some third parties may be located in overseas countries where Australian law does not apply.

How Do We Collect Your Personal Information?

Your personal and credit information may be collected in a number of ways, including directly by our staff when you seek, or enquire about, our services or when you use the Site or complete a form on the Site or upon delivery of our goods. If, however, someone purchases you a gift for example, your information may become available to us from a third party.

Using Personal Information

We may use your Personal Information for the following purposes:

to provide products and services to you that you have requested;

to send information updates, marketing materials and newsletters to you;

informing you of upcoming events, promotions or offers;

we may disclose your Personal Information to other businesses or contractors who assist us in providing products or services or who perform functions on our behalf (such as Australia Post);

to verify your identity;

to conduct credit checks (if necessary);

to improve our products and services, the Site and directory.

We may also use Personal Information for other purposes which are related to those listed above and which will be made clear to you at the time of collection or for such other purposes permitted by law.


We strive to ensure the security of your Personal Information and we take reasonable steps to protect your Personal Information from:

from misuse, interference and loss; and

from unauthorised access, modification or disclosure.

We will review and update our physical and data security measures in light of current technologies. Unfortunately, no data transmission over mobile data and communication services can be guaranteed to be totally secure.

In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any Personal Information held by us.

We will do everything reasonably within our power and control to prevent unauthorised use or disclosure of your Personal Information. However, we will not be held responsible for events arising from any unauthorized use or access to your Personal Information.

Accuracy Of Your Personal Information

We will take reasonable steps to ensure that your Personal Information that we collect, use or disclose is accurate, complete and up-to-date. However, the accuracy of the information held by us largely depends on the accuracy of the information that you supplied to us. If at any time you discover that any information concerning you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us to correct the information.


From time to time, we may send emails containing marketing materials or promotions of our products and services to you. By your use of the Site and/or our services, you consent to us doing so. However, you may unsubscribe from these marketing materials at any time by clicking on the unsubscribe option or by sending an email to us. We will remove you from the mailing list.

Access to your Personal Information and Complaints

Your privacy is very important to us and we take the matter very seriously. If you have any concerns about your privacy or how your Personal Information is being handled, please contact us at the email address at the bottom of this policy. We will take steps to address your concerns and we aim to provide you with a written response within 21 days (and in any event within 30 days). If you have a genuine reason to access your Personal Information held by us, we will give access to the information in the manner you requested, if it is reasonable and practicable to do so.


When you visit the Site or use any of our services, the Site may send one or more Cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser. Our servers may also record anonymous information such as the time, date and URL relating to your use of the Site. Cookies, which are industry standard and are used by most web sites, including the Site, can facilitate a user’s ongoing access to and use of a website. The use of Cookies will allow us to customise the Site to your needs, remember your preferences and also assists us in improving the performance of the Site. We may engage third parties to analyse the information collected by cookies or perform statistics about usage of the Site.

Sometimes, cookies may collect and store your Personal Information. We treat such information in the same manner as other Personal Information that you provide to us.

You can deactivate the cookies by resetting your web browser to refuse all cookies or to indicate when a cookie is being sent. However, the Site and our services may not function properly if you disable the cookies.

Third Party Sites

From time to time we may provide links to third party websites (Linked Sites). These Linked Sites are not under our control and we do not accept responsibility or liability for the conduct of the Linked Sites or their businesses and the information available on the Linked Sites. We recommend that you refer to the privacy policy of the Linked Sites before disclosing your Personal Information to the Linked Sites.